Frequently Asked Questions (FAQs)
Where are you located?
We’re nestled in the serene woods of Midlothian, VA—about 23 minutes from Carytown/Richmond. Your visit begins with a peaceful walk through the garden entrance and into a lush greenhouse before stepping into our studio.
How do I book an appointment?
Visit the Book Now page on our website to select your preferred service and schedule. Once booked, you’ll receive an email confirmation with a secure HIPAA-compliant intake form to complete before your visit.
Do you accept walk-ins?
We operate by appointment only to ensure a tranquil experience for every guest. Walk-ins are not available at this time.
What types of facials and treatments do you offer?
We specialize in holistic, plant-based facials tailored to your unique skin needs—whether it’s hydration, radiance, calming redness, or overall rejuvenation. Each treatment uses organic, mindful techniques for a truly soothing experience.
What is the Facial Bar?
The Facial Bar is a curated menu of ritual-driven facial treatments—each designed to meet different skin goals using plant-based techniques, seasonal enhancements, and Jess’s intuitive touch. Explore the offerings on our Book Now page.
What should I expect on my first visit?
Upon arrival, you’ll walk through the garden entrance and into a lush greenhouse before stepping into a private, nature-rooted treatment space. A personalized consultation precedes your facial, allowing us to align your treatment with your skin goals and health considerations in a calming, supportive setting.
Do you offer yoga?
Yes! Jess is a certified YogaWorks instructor and offers a 30-minute Pre-Facial Yoga add-on to help ground your body and mind before your treatment.
What is the Post-Facial Nesting add-on?
Enhance your experience with a 30-minute Nesting session that includes a calming facial mask and sound bowl therapy—ideal for deepening your rest and integration after your treatment.
Can I purchase products from the spa?
Yes! We offer curated skincare both in-studio and online. Browse clean, intentional brands like Live Botanical, Savor Beauty, and Kari Gran—available under our Shop section.
Where should I park?
Take the gravel driveway (the address will be provided in your booking email) and look for the garden and greenhouse. You’re welcome to park on the gravel or the lawn—whichever you prefer.
What’s your cancellation policy?
We require 24 hours’ notice for cancellations to avoid charges. More details are included in your booking confirmation and intake form.
Are treatments suitable for sensitive or medically complex skin?
Absolutely. We customize every service based on your skin history and any health concerns shared in your intake form. Our plant-based treatments are formulated to calm, nourish, and balance sensitive skin.
Do you offer gift cards?
Yes! Digital gift cards are available online—perfect for sharing the gift of relaxation and ritual with a loved one.
Do you offer group experiences?
Yes! We welcome intimate groups of 2–3 people for curated facial experiences. It’s a beautiful way to celebrate birthdays, bridal gatherings, or a quiet day of self-care with loved ones. Reach out via email to plan your experience.
Do you offer virtual services?
Yes! Jess offers virtual skincare consultations and seasonal online workshops—ideal for long-distance clients or ongoing support between in-studio visits.