Privacy policy

Last updated: June 16, 2025

At Rituals with Jess, we’re committed to protecting your privacy and honoring the trust you place in us. Whether you're booking a treatment, placing an order, or simply exploring our offerings, this Privacy Policy explains how your personal information is collected, used, and shared when you interact with our website or services.

Our online store is hosted on Shopify, which enables us to securely process orders, manage communications, and deliver a seamless shopping experience. This Privacy Policy works alongside Shopify’s data handling practices to help you understand how your information is managed and what rights you have.

Personal Information We Collect

“Personal information” refers to data that identifies or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with our Services:

  • Contact Information: Name, shipping and billing addresses, phone number, email address
  • Payment Details: Credit/debit card information, transaction history
  • Account Info: Login credentials, preferences, saved items
  • Order Activity: Products viewed, purchased, returned, or added to cart or wishlist
  • Device & Usage Data: IP address, browser details, session behavior, and interaction with the website
  • Communications: Any messages or inquiries you send us

How We Collect Your Information

We collect your information in the following ways:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically, through cookies or web tracking tools as you browse the site
  • From service providers (like Shopify or payment processors)
  • From marketing or fulfillment partners, when relevant and permitted by law

How We Use Your Information

Depending on how you use the site, we may use your information to:

  • Fulfill and manage orders, returns, and customer accounts
  • Communicate with you about orders, support, and updates
  • Tailor your shopping experience and personalize product recommendations
  • Send promotional emails or special offers (only if you've opted in)
  • Protect against fraud, unauthorized access, or illegal activity
  • Comply with legal obligations or respond to legal requests

Cookies Notice

We use cookies and similar technologies to:

  • Remember your preferences and cart contents
  • Track website traffic and usage patterns
  • Improve site performance
  • Support marketing campaigns and product recommendations

You can manage or disable cookies through your browser settings. If you prefer not to be tracked, you may also enable Global Privacy Control (GPC) in your browser, and we will honor that signal where applicable.

How We Share Your Information

We may share your personal information with:

  • Shopify, for payment processing, analytics, and hosting
  • Service providers, such as shipping carriers, IT support, or email platforms
  • Marketing partners, to help us reach you with relevant offerings (you can opt out of this)
  • Legal or regulatory authorities, if required to comply with law or protect our rights

We do not sell your personal information.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request deletion of your personal information
  • Correct inaccurate or outdated data
  • Opt out of marketing communications and targeted advertising
  • Limit sharing of certain types of data with third parties

To exercise any of these rights, contact us at ritualswithjess@gmail.com. We may need to verify your identity before completing your request.

Data Security & Retention

We take reasonable steps to safeguard your data, but no system is completely secure. Please avoid sending sensitive information via unencrypted email.

We retain your information only as long as necessary to fulfill orders, manage your account, comply with legal obligations, or resolve disputes.

Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Last updated” date.

Contact Us

For any questions about your privacy, data rights, or this policy, please contact:

Rituals with Jess
1386 Page Road
Midlothian, VA 23113
Email: ritualswithjess@gmail.com