Refund policy

Refund & Return Policy

Due to the nature of our offerings, all sales are final and we do not accept returns or exchanges.

Each product is handcrafted in small batches using thoughtful ingredients and is intended for personal use. For quality assurance and safety, we are unable to accept returned items.

Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please email us at ritualswithjess@gmail.com within 7 days of delivery. Include your order number and a photo of the issue. We’ll be happy to replace the item or issue store credit if appropriate.

Unsure About a Product?
If you're curious about a specific product, feel free to leave a note at checkout — we’ll include a sample when available to help you discover what works best for your skin and self-care practice.

Need Support?
For help with your order, product guidance, or general questions, email ritualswithjess@gmail.com. We’re here to support your ritual journey.